SHIPPING POLICY

With us, you have the choice: You select your payment method, and we ensure that your package arrives as quickly as possible. Enjoy free shipping on orders over 300 EUR.

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Austria: Free for orders over EUR 300, otherwise starting from EUR 4.90 (depending on size/weight of order)
1-3 business days

Germany: Free for orders over EUR 500, otherwise starting from EUR 6.90 (depending on size/weight of order)
2-5 business days
(We do not ship to parcel stations)

EU & Rest of Europe: Free for orders over EUR 300, otherwise EUR 8.90 (depending on product/size of order)
3-8 business days

Switzerland / Liechtenstein: Free for orders over EUR 300, otherwise EUR 14.90 (depending on product/size of order)
3-6 business days

Ireland / United Kingdom:* Free for orders over EUR 300, otherwise EUR 20 (depending on product/size of order)
5-6 business days

USA & Canada:* Free for orders over EUR 300, otherwise EUR 25 (depending on product/size of order)

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*Please note any additional customs duties, taxes, and fees that may apply.

RETURN & EXCHANGE POLICY

You can return unused and unopened products within 14 days. Of course, you will receive a full refund.
Return shipping costs are at your expense. Please use a parcel service of your choice for the return. Kindly inform us about your return in advance via email at welcome@jl-living.com.

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How to Return or Exchange: 

You may return a product without providing a reason, from the date of the shipping confirmation up to 14 days after receiving the last item of your order. The item must be in the same condition as when you received it – unused, undamaged, and in the original packaging.
To initiate a return or exchange, please contact us at +43 676 530 9998 or welcome@jl-living.com. We will provide you with detailed instructions on how to return the item. You must contact us within 14 days after receiving the last item of your order.

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Return Address:
RETURN, JL LIVING, Dechant-Wieshoferstraße 25, 6380 St. Johann in Tirol.
You will bear the direct costs of returning the product. We do not accept cash-on-delivery parcels.

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Damages and Issues:
Please check your order upon receipt and contact us immediately if any product is defective, damaged, or if you have received the wrong item. We will promptly find a solution for you!

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Exceptions:
Unfortunately, we cannot accept returns of gift cards.

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Refunds:
Once we have received your returned product, we will notify you. If your return is approved, we will process your refund as quickly as possible. The amount will be refunded to the same payment method you used when making the purchase on the Looops webshop. You should receive the refund within 14 days after we receive the returned product. Please note that it may take some time for your bank or credit card company to process the refund.
We may contact you if we suspect any misuse. We also reserve the right to deactivate accounts involved in suspicious activities to prevent fraud.

For more information on your right to withdraw, please refer to our [Terms & Conditions].

PAYMENT METHODS

We accept the following payment methods:

• Credit Card (Visa, Mastercard)

• PayPal

• Apple Pay

The invoice amount is due immediately, unless other arrangements have been made.